Privacy Policy

Who is responsible

This website is run by Lakeshore Ledger Media, 214 Front Street, Unit 3, Belleville, ON K8N 3B7, Canada, which decides how the data described on this page is used. Questions about it can be sent to [email protected] or asked by telephone on (613) 966-2789; they concern every page under fyloxen.com and the messages that reach us through it.

Cookies

This website keeps stored entries to a minimum. It does not use advertising cookies, it does not follow visitors across other sites, and an answer you give to a cookie notice stays in your own browser.

You can see which entries this website has stored, delete them and refuse new ones at any time in the settings of your browser. Blocking storage that the pages need may mean that parts of the site no longer work.

Your rights and how to use them

You have the right to access the personal information we hold about you and to ask for it to be corrected if it is inaccurate or incomplete. You may withdraw your consent to its use at any time, subject to legal or contractual restrictions and reasonable notice.

You can use your rights by writing to [email protected]. Before we answer, we may ask for a detail that confirms your identity, so that data is not disclosed to the wrong person; the answer follows within the period the law provides and costs you nothing.

Besides contacting us, you have the right to complain to the Office of the Privacy Commissioner of Canada, or to the privacy commissioner of your province where provincial law applies.

Which data we process

Opening this website leaves a few technical traces with our hosting provider: the address of your device, the moment of the visit, the page opened and basic details about the browser. We use them only to run the site safely and to find the cause of technical errors.

Writing to us by email or through the form means that your contact details and the content of your message reach us. We use them to understand your request and to answer it, and we ask only for what a reply requires.

Why we process data

The processing serves the operation and security of fyloxen.com, the handling of the requests you send us, the preparation of offers and the fulfillment of duties that arise from a contract or from the law.

We identify why we need personal information before or when we collect it, and we use it for that purpose with your consent, which is implied when you contact us to receive a reply. Where the law allows or requires us to act without consent, for example to meet a legal obligation, we do only what it permits. If you leave out the contact details we ask for, we may not be able to reply.

Retention

Data is stored for the period the purpose requires. Once the purpose no longer applies and no legal duty stands in the way, we delete the data or keep it in a form that no longer identifies anyone.

Server logs are removed by our hosting provider after a short period. Messages stay with us while the matter is open and for some time afterwards, in case you return to the same question.

Service providers and transfers abroad

Personal data is not sold. Only the providers that host this website and run our email see it, and they act on our instructions under a written agreement; public bodies receive it only where we are obliged to disclose it.

If a provider operates servers or support staff abroad, data may leave the country in which we are established. We work only with providers who commit to the level of protection that the applicable law requires for such transfers.

Amendments to this notice

This policy may be updated when the website, our services or the rules that apply to us change. The version on this page, with the date shown at the top, is the one that applies when you visit.

We do not announce every amendment separately, so it is worth checking this page from time to time. Where a change concerns processing that rests on your consent, we ask for that consent again before it takes effect.